Shipping & Delivery Policy

Last Updated: January 28, 2025

1. Nature of Products and Services

MillionSpot offers exclusively digital products and services, including:

• Online courses and video lectures
• Mock tests and test series
• Digital study materials and notes
• Online assessments and performance analytics
• Subscription-based learning plans

As all our products are digital, there is no physical shipping or delivery involved. All content is delivered electronically through our website and mobile application.

2. Digital Delivery Process

2.1 Immediate Access

Upon successful payment, you will receive:

• Instant Access: Immediate access to purchased courses and materials
• Email Confirmation: Purchase confirmation sent to your registered email
• SMS Notification: SMS confirmation with purchase details
• In-App Notification: Push notification confirming activation

2.2 Access Timeline

• Credit/Debit Card Payments: Instant access (within 5 minutes)
• Net Banking: Instant access (within 5 minutes)
• UPI Payments: Instant access (within 5 minutes)
• Wallet Payments: Instant access (within 5 minutes)

Note: In rare cases, activation may take up to 1 hour due to payment gateway processing delays. If you don't receive access within 1 hour, please contact our support team.

3. How to Access Your Purchased Content

3.1 Via Mobile App

1. Open the MillionSpot mobile app
2. Log in with your registered credentials
3. Go to "My Courses" or "Dashboard"
4. Your purchased content will be available immediately
5. Start learning!

3.2 Via Website

1. Visit millionspot.in
2. Log in to your account
3. Navigate to "My Learning" or "Dashboard"
4. Access your courses and materials

4. Content Availability

4.1 Subscription Plans

For subscription-based purchases:

• Duration: Access valid for the purchased period (30, 90, 180, or 365 days)
• Start Date: Begins immediately upon payment confirmation
• Expiry: Clearly displayed in your account dashboard
• Content Updates: Access to all new content added during your subscription period

4.2 One-Time Purchases

For individual course or test series purchases:

• Lifetime Access: Permanent access to purchased content (unless otherwise specified)
• Updates: Free updates to course materials
• Platform Access: Available on all supported devices

5. Delivery Issues and Resolution

5.1 Payment Successful but No Access

If your payment was successful but you cannot access the content:

• Wait for 5-10 minutes and refresh the app/website
• Log out and log back in to your account
• Check your email for payment confirmation
• If issue persists, contact support with transaction details

5.2 Technical Issues

If you face technical problems accessing content:

• Check your internet connection
• Update the app to the latest version
• Clear app cache and restart
• Try accessing from a different device or browser
• Contact technical support if problem continues

5.3 Support Response Time

• Email Support: Response within 6-12 hours
• Phone Support: Immediate assistance during business hours
• In-App Chat: Real-time support (10 AM - 6 PM IST)
• Critical Issues: Resolved within 24 hours

6. Download Provisions

6.1 Downloadable Content

Certain materials may be available for download:

• PDF study materials
• Practice question banks
• Formula sheets and quick revision notes

6.2 Video Content

• Streaming: All video lectures available for streaming
• Offline Mode: Selected videos available for offline viewing within the app
• Download Limits: Limited downloads as per subscription terms
• Expiry: Downloaded content expires as per subscription validity

7. Multi-Device Access

7.1 Device Compatibility

Access your content on multiple devices:

• Android smartphones and tablets (Android 6.0+)
• iOS devices - iPhone and iPad (iOS 12.0+)
• Web browsers - Chrome, Firefox, Safari, Edge
• Desktop and laptop computers

7.2 Simultaneous Access

• Login from multiple devices using the same account
• Streaming limited to one device at a time
• Progress syncs across all devices

8. Content Updates and Modifications

8.1 Regular Updates

We continuously improve our content:

• New lectures and materials added regularly
• Existing content updated based on latest exam patterns
• Bug fixes and performance improvements
• No additional charges for content updates

8.2 Notification of Updates

• In-app notifications for new content
• Email alerts for major updates
• Change log available in app settings

9. Service Interruptions

9.1 Planned Maintenance

Scheduled maintenance may temporarily affect access:

• Usually performed during off-peak hours (2 AM - 5 AM IST)
• Advance notification via email and app
• Typically completed within 2-3 hours
• No extension of subscription period for planned maintenance

9.2 Unplanned Outages

In case of unexpected service disruptions:

• We work to restore service as quickly as possible
• Status updates posted on social media and website
• Subscription period may be extended for prolonged outages (> 24 hours)

10. Geographic Restrictions

10.1 Service Availability

• MillionSpot services are primarily designed for users in India
• Access available internationally with some limitations
• Content is in English and Hindi
• All prices in Indian Rupees (INR)

10.2 International Access

Users accessing from outside India:

• May experience slower streaming speeds
• Content is the same as Indian users
• Payment in INR with international payment methods
• Customer support available via email

11. Physical Materials (If Applicable)

Note: Currently, MillionSpot does not offer any physical products. This section is included for completeness and future reference.

If we introduce physical study materials in the future:

• Separate shipping charges will apply
• Delivery timeline will be clearly mentioned
• Tracking information will be provided
• Shipping policy will be updated accordingly

12. Account Access Duration

12.1 Active Subscription

• Full access to all content during subscription period
• Download privileges active
• All features accessible

12.2 Expired Subscription

• Access to paid content is revoked
• Previously downloaded materials may become inaccessible
• Progress and history retained for 90 days
• Reactivate by renewing subscription

12.3 Account Deletion

• All access immediately revoked
• Downloaded content becomes invalid
• No refund for remaining subscription period
• Data deleted as per privacy policy

13. Quality Assurance

13.1 Content Quality

We ensure high-quality digital delivery:

• HD video streaming (720p, 1080p based on connection)
• Adaptive bitrate streaming for smooth playback
• Clear audio with minimal background noise
• Well-formatted and readable PDF materials

13.2 User Experience

• Intuitive interface for easy navigation
• Fast loading times
• Minimal buffering during video playback
• Regular app updates for better performance

14. Customer Support

15. Terms and Conditions

This Shipping and Delivery Policy is part of our Terms and Conditions. By purchasing and accessing content on MillionSpot, you agree to:

• Use content for personal, non-commercial purposes only
• Not share account credentials or purchased content
• Comply with intellectual property rights
• Accept the digital nature of our service delivery

16. Policy Updates

We may update this Shipping and Delivery Policy from time to time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.